Eddie Zayas, a safety ambassador for the Hartford Business Improvement District, poses during a patrol of downtown streets on Sept. 12, 2017. Zayas is part of a program that provides free roadside assistance to bicyclists who break down in Connecticut’s capital city (AP Photo/Pat Eaton-Robb)

HBID Ambassadors provide free on-site vehicular roadside assistance to drivers in the downtown commercial core and a portion of the Asylum Hill neighborhood. Ambassadors help with automobile lock-outs, emergency refueling, flat tires, and jump starts.

The HBID’s free on-site bicycle roadside assistance program is the first of its kind in the nation. HBID Ambassadors were trained to fix a flat, inflate a tire, replace a tube, reattach a slipped chain, or tighten up loose bolts, free of charge, anywhere in the District. Now in its third year, the program was designed to foster an increase in bicycle transit and provide a reliable support system for new or existing bicycle commuters.

During its 64th Annual Conference and Tradeshow in San Antonio, TX, the International Downtown Association (IDA) recognized the Hartford Business Improvement District (HBID) for its free on-site Bicycle Roadside Assistance Program to acknowledge its excellent response to an industry challenge.

“The Bicycle Roadside Assistance Program is a shining example of excellent urban place management delivering real value to the city and an exemplary response to a community challenge,” said David Downey, IDA President and CEO.

“We are immensely proud to be recognized alongside such inspiring industry leaders from cities all over the world,” said Jordan Polon, HBID Executive Director. “The work we do here comes from our love of this place and we are thrilled to bring these awards home to our Ambassadors, Board of Commissioners, and community partners in the District.”

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